FAQ
Frequently Asked Questions
Who is RENOVA RISE LLC?
RENOVA RISE LLC is a U.S. limited liability company engaged in online retail and e-commerce operations.
How can I contact you?
You can contact our customer support team at:
Email: info@renovarisellc.com
Phone: +1 (727) 217-5086
Where is your business located?
Our registered business address is:
RENOVA RISE LLC
7901 4TH ST N STE 15103
ST PETERSBURG, FL 33702
UNITED STATES
How long does order processing take?
Orders are generally processed within 1–2 business days after payment and order verification are completed.
Will I receive tracking information?
When tracking is available, tracking information will be provided after the order is prepared and transferred to the shipping carrier.
What is your return period?
Eligible products may generally be returned within 30 days of delivery, subject to product-specific requirements and any applicable marketplace policies.
Where should I send a return?
Please contact us before sending a return. Our customer support team will provide the correct return instructions and authorized U.S. return location.
Do not send returns to our registered business address unless we specifically confirm that address for your return.
What if my item arrives damaged or incorrect?
Please contact us at info@renovarisellc.com and provide your order number and details regarding the issue. Our support team will review the matter and provide the appropriate next steps.
How are refunds issued?
Approved refunds are issued to the original payment method. The time required for the refund to appear may vary depending on the customer's financial institution or payment provider.
Are purchases made through marketplaces covered by the same policies?
Orders placed through third-party marketplaces are subject to the applicable marketplace's policies in addition to our policies. Where marketplace requirements differ, the applicable marketplace requirements will apply.